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Terms & Conditions - International
Orders
1. SHIPPING CHARGES
During
checkout your shopping cart will provide you with a list of available
countries that we ship products to and the delivery/pricing options
which you may select from. If your country is not listed in the drop
down list within the shopping cart, send an email to
sales@medicina-uk.com
and we will contact you with rates, estimated delivery times, and
methods. After you make your selection in the shopping cart, the
rates and shipping options will be displayed, and you may select one
accordingly.
2. BULK ORDERS / WHOLESALE
Bulk
prices are applicable for orders larger than 100kg. Please refer to the
"Wholesale" section for information on discounts. For shipping charges
on bulk orders please contact us at sales@medicina-uk.com
3. DO YOU OFFER SAMPLES?
Yes, we do offer samples, however we require a nominal charge
to cover
expenses. Each sample is £3.00, and the party requesting the
sample must pay for freight. The £3.00 charge is fully
refundable on the customer's first order.
4. SHIPMENT TIMES
The
list will tell you the approximate delivery time for the selected
shipping option. Although we will ship the product immediately and
will notify you about it by email, we cannot be held responsible for
the delays.
5. TRACKING SERVICE
The
Track and Trace service is avaialble with some Royal Mail/ Parcel
Force options. To find out more information about the service, go to
http://www.parcelforce.com/portal/pw/track?catId=7500082
6.
RETURNS
We are unable to accept returns of goods from
our international customers, except under two circumstances.
- If
it was a result of our clerical error. In this instance we will
credit your shipping and remedy the problem immediately.
- If you
order accidentally and have good cause to return the merchandise we
can do so, but we will be unable to credit you for the shipping
charges that incurred in processing your package.
7. CANCELLATIONS
If for any reason you wish to cancel your
order, this must be done within the same business day that the order
was placed. All orders are usually processed and shipped within 48
hours, and once your order has been processed, there will be no
cancellation service available.
To cancel your order by email
please write sales@medicina-uk.com
8. DUTIES AND TAXATION
Medicina (UK) Ltd is not responsible for
any duties, taxes or other associated import fees that your country
may impose. These additional costs are the sole responsibility of the
buyer.
9.
ORDERS HELD AT YOUR COUNTRY BORDER BY AUTHORITIES
While we try
our best to deliver your order as described in the order confirmation
e mail sent to you, we are unable to guarantee that the parcel will
reach you in the exact time frame stated.
Any country/nation, at
anytime, can hold your order for reasons that they may suspect as
warranted. This usually involves a parcel search, product quarantine,
or items within the parcel that may cause some concern with customs
officials. These held up orders are not the responsibility of
Medicina UK Ltd and can only be resolved by you and your local
postal authorities.
PLEASE
NOTE: In the
event that your country's quarantine authorities quarantine, dispose
of or discards the goods which are not allowed
into your country, this will become the sole responsibility of the
buyer, and Medicina (UK) Ltd will not issue a replacement nor refund
on such occasions. It is the responsibility of the buyer to know what
is allowed into their respective country and what is not.
If
you have any questions concerning international ordering or would
like to receive an estimate on shipping charges please contact us at orders@medicina-uk.com.
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