TERMS & CONDITIONS
In order for us to deliver your merchandise in the fastest way possible
we ask that you please be sure to fill out all of the information
accurately and completely. Once you have submitted your online order,
we will notify you immediately that your order has been received by
us and will be processed and shipped within 24 hours.
2. ON-LINE SECURITY
We are using a premium security package to ensure that our customers are
given the highest level of security offered on the market today. PayPal
system which we are using has its own highly sophisticated system of
For online orders we can accept PayPal, Personal Cheques, Bank Transfers
and Money Orders. With personal check, money order and bank transfer
transactions, we will hold your online order until payment has been
received at our offices.
4. ORDERING BY MAIL
If you prefer to order by mail you can write the items you wish to
purchase on a separate sheet of paper, giving your name, shipping
address and telephone number. For mail orders we accept personal
cheques, money orders and bank transfers. Please allow 7 working days
for first class mail to reach our offices. For easy and convenient
mail orders, please use our printable form available through the link
below. You may also shop online and select an option at the end
titled "cheque/Money Order". We will hold this type of
online order until your payment has reached us. You can make a cheque
or money order payable to Medicina (UK) Ltd, mailed to the following
address: 8 Nighthawk, Great Field, London, NW9 5TY.
If you would like to print out an order form please go to: Order Form
5. INTERNATIONAL ORDERS
We ship internationally. For information please go to the International
6. NEW PRODUCTS
We are open to new ideas and prodcuts, and we would love to discuss the possibility of
cooperation with the interested parties. Please call us with your
suggestions on 0044 208 2052369 or email us at
A nominal charge of £3 per sample plus the shipping charge applies. It is fully refundable
(except the shipping charge) on your first order. If you are a business customer, please
send us an enquiry to firstname.lastname@example.org
8. MDS (Material Data Sheets)
MDS files can be found here.
9. WHOLESALE / BULK ORDERS
We offer substantial
discounts for bulk orders. Please contact us for a quote at
10. ORDER ADDITIONS AND ADJUSTMENTS
Because we process and ship your order within moments of receiving it, we
will do our best to accept your add-ons, adjustments or deletions the
same business day that the order was placed from the hours of 9AM-5PM
GMT. After this time, we will not be able to satisfy your request for
cancellations, changes, adjustments etc.
We can only accept order cancellations until 5pm GMT on the day of order placement.
- All claims for damage or defective merchandise must be made
within 15 days of receipt. You should maintain the original packing
materials and all products until your claim is resolved. In some cases
the delivery carrier will require to see these materials to process a
claim for damage.
- If you have any other reasons to return the products, please
email us at email@example.com
explaining why you want to return the product. You will then be
asked to ship the goods back and will receive a full refund as soon as the
product has reached us. Please send it in its original packaging.
13. OUT-OF-STOCK ITEMS
we may issue an Out-of-stock notice on your invoice. This may
be due to a surge in orders for a particular product. While the item
may still be in stock at the time of ordering, by the time we have
processed the order it may run out. While we make every effort to
re-stock our product supply in a timely fashion, occurrences like
this may still happen. In this case you will be fully refunded for
the ordered item. You will be advised on the invocie when the item is due to arrive in our warehouse.
If the item which is temporarily unavailable is due to arrive in our
warehouse within the next 1-2 weeks, we will advise you by email. If
you agree to wait the extra time, a "Backorder" notice will
be issued on your invoice that will clearly explain that the order
will be shipped once our stock is replenished. In this case you will
be charged for the order. Please let us know what you want to do -
wait for the product or be refunded.
CHARGES FOR BULK ORDERS
over 100kg in weight will be treated as freight orders, and we will
make every effort to shop around for the best shipping quote for you.
Please send an enquiry by email to firstname.lastname@example.org
19. GOOD WILL
Generally, our activities are largely based on trust and good
will. Having satisfied customers who will help us spread the word about
our products is the priority to us, so we prefer not to squabble with
our clients over minor issues. If you are unhappy with the product or
service, please let us know and we will make everything possible to
come to an amicable solution. All you have read above is a formal policy
statement. In reality we are very helpful and easy to deal with.